Type of Publication: Article in Collected Edition

Developing a Deeper Understanding of Digitally Empowered Customers - - a Capability Transformation Framework in the Domain of Customer Relationship Management

Author(s):

Tiefenbacher, K.; Olbrich, S.

Title of Anthology:

Proceedings of the Pacific Asia Conference on Information Systems PACIS

Publication Date:

2016

Link to complete version:

https://aisel.aisnet.org/cgi/viewcontent.cgi?article=1284&context=pacis2016

Citation:

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